ROBERTSDZi9S is committed to protecting your privacy. In order to provide a quick and accurate response to your logo design, web design, or graphic design order, ROBERTSDZi9S asks only for the information necessary to complete your order with precision. All the information is strictly for the use of ROBERTSDZi9S It will not be shared with any third party. The information we gather and how we use it: When you order a logo design, web design, or graphic design we need to know your name, your company's name, your email address, and your mailing address. This allows us to process and complete your order and to notify you of your order status. We also ask some information about your company in order to have a creative direction for your company's logo design, web design, or graphic design needs.

All the rights of approved final logo design, web design, or graphic design ROBERTSDZi9S has created and designed for specific client belong to the client for which it was designed. ROBERTSDZi9S does not hold any rights to the final approved design created for a client. ROBERTSDZi9S does not file a trademark application with respect to the logos, web design, or graphic design created for its client. The client is free to register as a trademark the final approved logo design created for it by ROBERTSDZi9S. In the event that payment for any design is not made in accordance with the payment policies of ROBERTSDZi9S, then all of client's rights in and to the logo design, web design, or graphic design created for it, including any trademark property, will immediately revert back to ROBERTSDZi9S

Any idea provided by the client: sketch, copy, fax, file… that ROBERTSDZi9S is asked to use in the logo design process removes its responsibility from any copyright violation or warranties. In such circumstances ROBERTSDZi9S cannot guarantee the originality of its work and therefore will not be held liable for any damages or violations. A waiver form is required to sign prior to ROBERTSDZi9S using any images provided by the client.

The general delivery time line for the first graphic design concepts is 5 business days. Every following change will be delivered in 1-2 business days. More complex changes or redraws may be delivered up to 2 business days (depending on the complexity of work). All redraw deadlines are determined by the receipt of all necessary information pertaining to the re-designing of the graphic design project. Websites will typically be delivered within 30 days (depending on the complexity of website).

Font information: ROBERTSDZi9S will provide all font names used in the design process. ROBERTSDZi9S does not provide the actual font files.

Please take note that once you give a final approval on your graphic design project you may only request another change at an additional charge. Changes to approved design are charged a minimum of $40. Upon the final approval of a graphic design project, ROBERTSDZi9S will require up to 1-2 business days to put together all of the files.

ROBERTSDZi9S will take all appropriate precautions to safeguard its servers and data contained within, however ROBERTSDZi9S will not be held responsible for any loss of client data stored or intended to be stored on the servers and on back-up devices. The client will not be entitled to any form of compensation from ROBERTSDZi9S in the event of loss of data, therefore it is recommended that the client also takes steps to back up his/her logo materials.

ROBERTSDZi9S may make changes to the website and information provided, i.e. publications, prices, technical specifications, promotions and product offerings at any time and without notice. All paid fees are non-refundable.

DEFINITIONS “Goods” means any goods and/or services provided by the Company as ordered by the Client “ Company” means Sample Answers Ltd. incorporating Prime Prospects. “ Client” means the person, firm or company placing an order with the Company.

1) FORMATION OF CONTRACT All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed in the policy section) which form part of the Client’s contract with the Company. Terms and conditions on the Client’s order form or other similar document shall not be binding on the Company.

2) ORDERS Orders will be deemed to have been placed when an email confirmation has been received from a responsible executive of the client company.

3) RIGHT TO SUB CONTRACT Unless otherwise agreed the Company shall be entitled to sub-contract all or any part of the work.

4) RISK OF LOSS The risk of loss or damage to the Goods shall pass to the Client upon delivery of the Goods.

5) PAYMENTS

5.1 New clients or other clients out of terms may be expected to pay in advance for their services.

5.2 All other invoices issued by the Company shall be paid by the Client within thirty (30) days of the date of invoice unless otherwise agreed in writing by the Company. In the event of late payment, the Company may charge interest on the amount outstanding before and after judgement at the rate of five (5) percent above the Base Rate of Barclays Bank plc in force from the due date until the date of payment.

5.3 If any amount of an invoice is disputed then the Client shall inform the Company of the grounds for such dispute within seven days of delivery of the goods and shall pay to the Company the value of the invoice less the disputed amount in accordance with these payment terms. Once settlement of the dispute has been agreed, any sum then outstanding shall also be payable in accordance with these payment terms.

5.4 The Company reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.

6) CANCELLATION In view of the nature of the service, any order – once confirmed by the Company – is not cancellable. Cancellation of the Order by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to the Company forthwith.

7) DELIVERY

7.1 The majority of services as supplied by the company are dispatched electronically by email or designated project online project page and shall be deemed as having been delivered when the email has been opened by the client or downloaded from the project page.

7.2 The Company reserves the right to substitute conventional delivery methods without notice or penalty should electronic dispatch prove inconvenient; in which case delivery by the Company will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or to a deputed messenger or courier when posted. The Company will be entitled to charge the Client for any expenses of delivery other than normal postage charges.

8) FORCE MAJEURE The Company will not be liable to the Client for any loss or damage suffered by the Client as a direct result of the Company, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.